Shipping Policy – BHome
Shipping Policy – BHome
Welcome to BHome's shipping section, the official e-commerce of Arredi Barbara Srl. On this page you will find all the useful information about delivery times, costs and methods, both in Italy and abroad.
Processing and delivery times
• Products available in stock: shipping within 2–10 working days from order confirmation.
• Made-to-order products: estimated delivery times between 4 and 6 weeks, unless otherwise indicated on the product page.
All orders are processed from Monday to Friday, excluding public holidays. Delivery times may vary depending on the destination, product availability and product type. Any delays due to holidays, weather conditions or force majeure will be communicated promptly.
Couriers and shipping methods
BHome relies on reliable couriers specialised in transporting furniture and design accessories:
• DHL, UPS, TNT → for small and medium-sized items
• Tramo and DMI → for large or bulky items
All shipments are trackable: once your order has been shipped, you will receive a tracking code by e-mail to monitor its status.
Shipping costs
• Free shipping for orders over €599.00
• For orders under €599, the shipping cost is calculated automatically based on weight, volume and destination.
• Shipments abroad require a personalised quote, which will be communicated before order confirmation.
• Customs duties, taxes or import charges (for non-EU countries) are not included and remain at the customer's expense.
Delivery and additional services
Deliveries are made kerbside, i.e. at ground level, near the entrance of the indicated address.
Delivery to floor or assembly service can be requested for an additional charge, if available in the destination area.
For information on these additional services, please contact our Customer Service before completing your order.
Checking and receiving the goods
At the time of delivery, it is mandatory to check that:
• the packaging is intact and undamaged;
• the number of parcels matches the one indicated on the transport document.
If you find damage, missing items or anomalies, follow these instructions:
1. Sign with a specific reservation, clearly describing the problem (e.g. “damaged parcel”, “missing parcel”, “opened packaging”).
2. Photograph the damaged packaging and keep all the original material.
3. Report the issue within 48 hours to our Customer Service at info@bhome.it.
Signing without reservation confirms that the parcel was received intact and free from visible damage.
International shipping
We ship to Italy and the main European countries. For non-EU shipments, the following conditions apply:
• shipping takes place using the DAP (Delivered At Place) method;
• duties, customs charges and local taxes are at the customer's expense;
• delivery times may be longer due to customs procedures.
To receive an international shipping quote, contact us indicating the destination country and the products of interest.
Failed delivery or storage
If the courier is unable to deliver because the recipient is absent:
• one or more redelivery attempts will be made;
• if these are also unsuccessful, the goods may be placed in storage;
• any storage or redelivery costs will be at the customer's expense.
In the event of failure to collect within the established terms, the order will be considered cancelled, with the costs incurred being charged.
Customer service
For any information or to request a quote for shipments abroad, you can contact our team: info@bhome.it Arredi Barbara Srl – SS410 SNC, Camastra (AG) 92020 – Italy
Warranty and Returns – BHome
Our customers' satisfaction is our priority. At BHome, we offer clear and transparent warranty and return policies, in compliance with the Italian Consumer Code (Legislative Decree 206/2005) and European Directive 2019/771 on consumer rights.
RIGHT OF WITHDRAWAL
If you are not completely satisfied with your purchase, you may exercise your right of withdrawal within 14 days of receiving the product, without having to give any reason.
Conditions for making a return:
• The product must be intact, perfectly packaged and free from signs of wear.
• All accessories, manuals and original packaging must be returned.
• Returns of personalised or made-to-measure items will not be accepted.
• Return shipping costs are at the customer's expense.
To exercise your right of withdrawal, send an e-mail to info@bhome.it stating:
• Order number
• Date of purchase
• Product(s) to be returned
• Refund details (IBAN or payment method used)
RETURN PROCEDURE
1. Contact our customer service by e-mail at info@bhome.it to report your intention to make a return.
2. You will receive instructions by e-mail on how to correctly package and ship the product.
3. Ship the product to: Arredi Barbara Srl – SS410 SNC, Camastra (AG) 92020 – Italy.
4. After receiving and checking the integrity of the product, we will process the refund within 30 days of receiving the return.
The refund will be made using the same payment method chosen by the customer at the time of purchase, unless otherwise agreed.
LEGAL WARRANTY
All products sold by BHome are covered by the legal warranty of conformity pursuant to articles 128-135 of the Italian Consumer Code.
The warranty does not cover:
•
Damage caused by improper or negligent use of the product
•
Damage caused by incorrect assembly or maintenance not in accordance with the instructions
•
Normal wear and tear due to time or use
•
Damage caused by unauthorised work or modifications to the product
In the event of a defective or non-conforming product, the customer must report the problem within 2 months of discovering the defect, by sending a notice and photographic documentation to info@bhome.it.
PRODUCTS DAMAGED OR NON-CONFORMING ON DELIVERY
If, at the time of delivery, the product is damaged or non-conforming, we ask you to:
1.
Accept the parcel with reservation, clearly specifying the type of damage (e.g. “damaged packaging”, “missing parcel”).
2.
Photograph the damage and the outer packaging.
3.
Report the issue within 48 hours of delivery to our customer service: info@bhome.it.
Our team will assess the case and assist you with the replacement or refund of the damaged product.
REFUNDS
After receiving the product and verifying that it complies with the return conditions, the refund will be made within 30 days of receiving the return at our premises.
The refunded amount will include the price of the product, but not the shipping costs incurred by the customer for the return.
CONTACTS
For any questions or clarifications about our warranty and return policies, you can contact our Customer Service: info@bhome.it Arredi Barbara Srl – SS410 SNC, Camastra (AG) 92020 – Italy